Remote Training Specialist - Virtual Classroom Lead

Maximus; Denver (CO); Remote; USD 28,000 - 41,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote, temporary role focuses on delivering virtual training sessions via Microsoft Teams and ensuring agents are prepared to handle calls with exceptional customer support.

Responsibilities include designing and delivering new hire and ongoing training, administering exams and surveys, tracking training metrics, and coordinating logistics.

Qualifications

• Experience delivering virtual training sessions in a contact center environment.
• Ability to adapt training content to diverse audiences and roles.
• Strong class delivery, assessment, and feedback skills.

Responsibilities

• Provide and coordinate training for new hires and ongoing staff.
• Plan, schedule, and coordinate training events and resources.
• Administer exams and surveys and report training metrics.

Skills

Virtual training delivery

Microsoft Teams

Logistics coordination

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote, temporary role focuses on delivering virtual training sessions via Microsoft Teams and ensuring agents are prepared to handle calls with exceptional customer support.

Responsibilities include designing and delivering new hire and ongoing training, administering exams and surveys, tracking training metrics, and coordinating logistics.