Remote Training Operations Coordinator

Maximus; Augusta (ME); Remote; USD 25,000 - 37,000; Full time

Job summary

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. This fully remote role focuses on monitoring attendance, resolving technical issues, and assisting learners with system access and navigation within Microsoft Teams.

Ideal candidates will thrive in fast-paced virtual environments, have 1-3 years of relevant experience, and be a US citizen able to pass a federal background check.

Qualifications

• High School diploma or equivalent required; 1–3 years of experience preferred.
• Bachelor's degree preferred; related training/education encouraged.
• Experience supporting virtual training sessions using Microsoft Teams preferred; US citizenship and ability to pass a federal background check.

Responsibilities

• Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
• Determine resource readiness for courses including materials and technology.
• Maintain records of training activities and participant progress.
• Provide real-time support across multiple virtual training sessions, troubleshooting audio, connectivity, and platform access.
• Escalate classroom concerns and technical disruptions as needed.

Skills

Virtual training support

Microsoft Teams

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. This fully remote role focuses on monitoring attendance, resolving technical issues, and assisting learners with system access and navigation within Microsoft Teams.

Ideal candidates will thrive in fast-paced virtual environments, have 1-3 years of relevant experience, and be a US citizen able to pass a federal background check.