Remote Training Coordinator: Virtual Sessions Expert

Maximus; Boise (ID); Remote; USD 25,000 - 37,000; Full time

Job summary

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. This fully remote role requires coordinating logistics, monitoring attendance, and assisting learners with system access and navigation.

Ideal candidates will be comfortable in fast-paced virtual environments, able to troubleshoot audio and connectivity issues in Teams, and escalate concerns when needed.

Qualifications

• High School diploma or equivalent required or not
• Bachelor's degree preferred or equivalent experience
• Experience supporting virtual training sessions using Microsoft Teams
• US Citizenship and ability to pass a federal background check

Responsibilities

• Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide real-time support across multiple virtual training sessions in Teams.
• Troubleshoot audio, connectivity, and platform access issues during sessions.
• Escalate classroom concerns and technical disruptions to appropriate teams for resolution.

Skills

Coordination

Scheduling

Communication

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. This fully remote role requires coordinating logistics, monitoring attendance, and assisting learners with system access and navigation.

Ideal candidates will be comfortable in fast-paced virtual environments, able to troubleshoot audio and connectivity issues in Teams, and escalate concerns when needed.