Remote Training Coordinator — Virtual Sessions & Support

Maximus

Austin (TX)

Remote

USD 25,000 - 37,000

Full time

4 days ago

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Job summary

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across contact center programs. You will monitor attendance, resolve technical issues, escalate classroom concerns, and assist learners with system access and navigation challenges in a fully remote setting.

Ideal candidates are comfortable in fast-paced virtual environments, have experience with Microsoft Teams, and can pass a federal background check.

Qualifications

High School diploma or equivalent with 1-3 years of experience.
Bachelor's degree preferred.
Experience supporting virtual training sessions using Microsoft Teams preferred.
Must be a US Citizen.
Must be able to pass a federal background check.

Responsibilities

Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.
Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
Troubleshoot audio, connectivity, and platform access issues; escalate concerns as needed.