Remote Training Coordinator - Virtual Programs

Maximus

City of Albany (NY)

Remote

USD 25,000 - 37,000

Part time

4 days ago

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Job summary

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across contact center programs. This fully remote, temporary role involves coordinating logistics, monitoring attendance, resolving technical issues, and assisting learners with system access and navigation during sessions held via Microsoft Teams.

Ideal candidates will thrive in a fast-paced virtual environment, hold a high school diploma (bachelor's preferred), 1–3 years of experience,

Qualifications

High School diploma or equivalent required, 1-3 years of experience preferred.
Bachelor's degree is preferred but not required.

Responsibilities

Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.
Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
Troubleshoot technical issues related to audio, connectivity, and platform access.
Escalate classroom concerns and technical disruptions to appropriate teams for resolution.