Remote Training Operations Specialist

Maximus; Juneau (AK); Remote; USD 25,000 - 37,000; Full time

Job summary

Maximus is seeking adaptable, detail‑oriented Training Coordinators to support virtual training across contact center programs. Coordinators manage session logistics, monitor attendance, resolve technical issues, escalate concerns, and assist learners with system access and navigation to ensure smooth delivery. This is a fully remote, temporary role contingent on contract award.

Requires 1–3 years of experience and a high school diploma or equivalent (Bachelor's degree preferred). Must be a U.S.

Qualifications

• Experience supporting virtual training sessions.
• Strong communication and organisational skills.
• Familiarity with Microsoft Teams preferred.

Responsibilities

• Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
• Determine resource readiness for courses, including materials and technology.
• Maintain records of training activities and participant progress.
• Provide production floor support and answer questions.
• Provide real-time support across multiple virtual training sessions; troubleshoot audio, connectivity, and platform access; escalate disruptions.

Skills

Virtual training support

Attention to detail

Time management

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Teams

Job description

Maximus is seeking adaptable, detail‑oriented Training Coordinators to support virtual training across contact center programs. Coordinators manage session logistics, monitor attendance, resolve technical issues, escalate concerns, and assist learners with system access and navigation to ensure smooth delivery. This is a fully remote, temporary role contingent on contract award.

Requires 1–3 years of experience and a high school diploma or equivalent (Bachelor's degree preferred). Must be a U.S.