Remote Training & Adoption Lead | User Support Champion

Ladders; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Certifications paid

Holiday policy

Job summary

Ladders is seeking a Training, User Support & Adoption Lead to drive onboarding and adoption for a major technology rollout. This remote role partners with project teams and end users to translate complex changes into practical learning and support resources.

The position focuses on readiness, user confidence, and smooth transition through rollout phases, including Beta and Production, with hands-on leadership to ensure success for diverse user groups.

Qualifications

• 10+ years in enterprise training, user support, or tech implementation.
• Experience designing training for large-scale rollouts.
• Proficient with adult learning principles and LMS use.
• Ability to create role-based learning materials.
• Experience measuring training and adoption metrics in gov environments.

Responsibilities

• Lead the training and adoption strategy for platform rollout.
• Create tailored training plans for agency and external users.
• Deliver virtual, instructor-led, and self-service sessions.
• Produce and update user support materials.
• Coordinate readiness across rollout phases.
• Support UAT participants with training guidance.
• Establish efficient user support model.

Skills

Training strategy

Instructional design

Adult learning

Change management

Training delivery

Metrics & evaluation

Job description

Ladders is seeking a Training, User Support & Adoption Lead to drive onboarding and adoption for a major technology rollout. This remote role partners with project teams and end users to translate complex changes into practical learning and support resources.

The position focuses on readiness, user confidence, and smooth transition through rollout phases, including Beta and Production, with hands-on leadership to ensure success for diverse user groups.