Training, User Support & Adoption Lead

Ladders; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Certifications paid

Holiday policy

Job summary

Ladders is seeking a Training, User Support & Adoption Lead to drive onboarding and adoption for a major technology rollout. This remote role partners with project teams and end users to translate complex changes into practical learning and support resources.

The position focuses on readiness, user confidence, and smooth transition through rollout phases, including Beta and Production, with hands-on leadership to ensure success for diverse user groups.

Qualifications

• 10+ years in enterprise training, user support, or tech implementation.
• Experience designing training for large-scale rollouts.
• Proficient with adult learning principles and LMS use.
• Ability to create role-based learning materials.
• Experience measuring training and adoption metrics in gov environments.

Responsibilities

• Lead the training and adoption strategy for platform rollout.
• Create tailored training plans for agency and external users.
• Deliver virtual, instructor-led, and self-service sessions.
• Produce and update user support materials.
• Coordinate readiness across rollout phases.
• Support UAT participants with training guidance.
• Establish efficient user support model.

Skills

Training strategy

Instructional design

Adult learning

Change management

Training delivery

Metrics & evaluation

Job description

For our client, we are seeking a Training, User Support & Adoption Lead to join the team of a leader in the Information Technology space.

This role will drive training, user support, and adoption planning for a large-scale technology rollout, with a strong focus on preparing diverse user groups for successful implementation. The position will partner closely with project teams, evaluators, and end users to build readiness, improve user confidence, and support smooth transition through rollout phases. It is a hands-on leadership opportunity for someone who can translate complex technology changes into practical learning, support, and adoption resources.

Location: Remote

Compensation: $120,000-140,000 annually

Responsibilities

• Lead the development of the training and adoption strategy for the platform rollout
• Create tailored training plans for agency and external users
• Design and deliver virtual, instructor-led, and self-service training sessions
• Produce and update user support materials, including guides and FAQs
• Coordinate readiness activities across all rollout phases, including Beta and Production
• Support UAT participants through training and guidance during evaluations
• Establish the user support model for efficient issue handling and resolution

Qualifications

• 10+ years of experience in enterprise training, user support, or technology implementation
• Proven ability to develop training strategies for large-scale technology rollouts
• Strong instructional design expertise with adult learning principles
• Skill in creating role-based learning materials and training resources
• Experience delivering a variety of training formats to diverse user populations
• Experience establishing functional user support models for technology solutions
• Ability to measure training and adoption metrics, especially in government environments

Benefits

• 99% coverage for Medical, Dental, and Vision for full-time staff
• 25% contribution to family health coverage costs
• Fully paid Short Term Disability and Life Insurance for employees
• 100% payment for professional certifications
• 401K matching up to 4%
• Generous paid time off and federal holidays policy
• Access to ongoing training and development resources

Our client is an equal opportunity employer.