Remote Tier 1 Service Desk Engineer (IT Support)

Element Technologies; South Dakota; Remote; USD 42,000 - 60,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support for client environments. You will manage tickets via ConnectWise PSA, document details in IT Glue, and collaborate with a distributed team to keep systems running smoothly.

Ideal candidates have a two-year technical degree and 1–5 years of service desk experience, with a basic understanding of firewalls/switches.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• Experience supporting end users in a service desk environment.
• MSP experience is a plus.

Responsibilities

• Handle tickets using ConnectWise PSA and document in IT Glue.
• Provide remote support for client environments.
• Assist with new user setups.
• Interact with customers to resolve issues promptly.
• Participate in team meetings to stay aligned and informed.
• Support desktops, virtual environments, and co-located systems.

Skills

Customer support

Remote work

Team collaboration

Problem solving

End-user support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support for client environments. You will manage tickets via ConnectWise PSA, document details in IT Glue, and collaborate with a distributed team to keep systems running smoothly.

Ideal candidates have a two-year technical degree and 1–5 years of service desk experience, with a basic understanding of firewalls/switches.