Remote Service Desk Engineer (Tier 1)

Element Technologies; Santa Fe (NM); Remote; USD 42,000 - 64,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely nationwide. You will resolve end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA while maintaining IT Glue documentation.

Collaboration with team is crucial to keep systems performing optimally. The role requires a two-year technical degree with 1-5 years of service desk experience and familiarity with MSP environments is a plus.

Qualifications

• Two-year technical degree with 1-5 years in service desk support.
• Experience supporting end users in a help desk environment.
• Familiarity with MSP environments is a plus.

Responsibilities

• Resolve end-user technical issues in a fast-paced environment.
• Support client-specific applications and assist with new user setups.
• Manage tickets using ConnectWise PSA and maintain IT Glue documentation.
• Collaborate with team to keep systems performing at peak.
• Provide daily customer interaction with a professional attitude.

Skills

Customer service

Technical support

Basic networking

Remote work

Team collaboration

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely nationwide. You will resolve end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA while maintaining IT Glue documentation.

Collaboration with team is crucial to keep systems performing optimally. The role requires a two-year technical degree with 1-5 years of service desk experience and familiarity with MSP environments is a plus.