Remote Tier 1 IT Service Desk Engineer

Element Technologies; Kansas; Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely across the United States. You will resolve issues ranging from printer problems to MFA and antivirus alerts, using ConnectWise PSA and IT Glue to document work and collaborate with the team.

The role requires strong troubleshooting, communication, and time-management skills, with a two-year technical degree and 1–5 years of service desk experience.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with MSPs preferred but not required.
• Certifications such as A+ or Network+ preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Work from Element's centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Troubleshooting skills

Strong communication

Organizational skills

Professional demeanor

Education

Two-year technical degree

1-5 years service center support experience

Tools

ConnectWise PSA/Manage

ITGlue

N-able/N-central

Active Directory

Azure AD

NetDocuments

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely across the United States. You will resolve issues ranging from printer problems to MFA and antivirus alerts, using ConnectWise PSA and IT Glue to document work and collaborate with the team.

The role requires strong troubleshooting, communication, and time-management skills, with a two-year technical degree and 1–5 years of service desk experience.