Remote Tier 1 Service Desk Engineer

Element Technologies; Central City (KY); Remote; USD 42,000 - 66,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to solve end-user issues and keep client environments running smoothly in a remote role. You’ll support desktops, virtual environments, and client-specific applications while managing tickets in ConnectWise PSA and documenting in IT Glue.

The position requires hands-on service desk experience and a basic understanding of networking. The role supports a nationwide team, with in-person interviews possible locally.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Hands-on experience supporting end users in a service desk or help desk environment.
• Comfortable with basic networking concepts.

Responsibilities

• Work from Element's centralized Service Center or remotely to support client environments.
• Provide desktop support for desktops, virtual environments, and co-located systems.
• Manage tickets using ConnectWise PSA and maintain accurate IT Glue documentation.
• Interact with customers professionally and provide daily communication.
• Assist with new user setups and support client-specific applications.
• Collaborate with service teams to keep systems performing their best.

Skills

Customer support

Networking basics

Communication

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to solve end-user issues and keep client environments running smoothly in a remote role. You’ll support desktops, virtual environments, and client-specific applications while managing tickets in ConnectWise PSA and documenting in IT Glue.

The position requires hands-on service desk experience and a basic understanding of networking. The role supports a nationwide team, with in-person interviews possible locally.