Remote Tier 1 Service Desk Engineer

Element Technologies; New Mexico; Remote; USD 45,000 - 65,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely. You’ll resolve end-user issues, assist with new user setups, and keep accurate documentation.

You’ll manage tickets using ConnectWise PSA and document in IT Glue while collaborating with a nationwide team to keep systems performing at peak. A two-year technical degree and 1–5 years of service desk experience are preferred; MSP exposure and A+ or Network+ certifications are a plus.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• Experience with MSP is preferred.
• Certifications like A+ or Network+ are preferred.

Responsibilities

• Provide timely IT support to end users via remote tickets.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Support client-specific applications and new user setups.
• Collaborate with service teams to maintain system performance.
• Participate in in-person interviews as required.

Skills

Networking concepts

End-user support

Remote support

Documentation

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely. You’ll resolve end-user issues, assist with new user setups, and keep accurate documentation.

You’ll manage tickets using ConnectWise PSA and document in IT Glue while collaborating with a nationwide team to keep systems performing at peak. A two-year technical degree and 1–5 years of service desk experience are preferred; MSP exposure and A+ or Network+ certifications are a plus.