Remote Tier 1 Service Desk Engineer (IT Support)

Element Technologies; Minneota (MN); Remote; USD 42,000 - 64,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to help users by quickly solving tech issues and keeping environments running smoothly in a remote-friendly role.

You will manage tickets with ConnectWise PSA, document in IT Glue, support client-specific apps, participate in team meetings, and assist with new user setups. A two-year technical degree and 1–5 years of service center experience are preferred.

Qualifications

• Two-year technical degree required or equivalent experience.
• 1–5 years of service desk/support experience preferred.
• Familiarity with ConnectWise PSA and IT Glue is a plus.

Responsibilities

• Help users by quickly solving technical issues and keeping systems running.
• Provide support for client-specific applications and assist with new user setups.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Interact with customers and participate in team meetings to stay aligned.
• Support desktops, virtual environments, and co-located systems.
• Travel for on-site support as needed and maintain a professional attitude.

Skills

Customer service

IT support

Networking basics

Remote work

Documentation

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to help users by quickly solving tech issues and keeping environments running smoothly in a remote-friendly role.

You will manage tickets with ConnectWise PSA, document in IT Glue, support client-specific apps, participate in team meetings, and assist with new user setups. A two-year technical degree and 1–5 years of service center experience are preferred.