Remote Tier 1 IT Service Desk Engineer

Element Technologies; South Dakota Park (SD); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Job summary

Element Technologies is a premier IT outsourcing firm providing services to small and mid-size businesses. We seek a Tier 1 Service Desk Engineer to deliver fast, client-focused technical support remotely, handle end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA with IT Glue documentation.

Requires a two-year technical degree and 1–5 years of service desk experience. Remote work across the country is supported; occasional in-person interviews may occur

Qualifications

• Two-year technical degree and 1–5 years of service desk experience.
• MSP experience preferred but not required.
• Certifications such as A+ or Network+ preferred.
• Comfort with basic networking concepts and remote support.

Responsibilities

• Provide end-user technical support remotely and on-site when needed.
• Manage tickets using ConnectWise PSA with accurate IT Glue documentation.
• Support desktops, virtual environments, and co-located systems.
• Interact with customers professionally and maintain a positive attitude.
• Collaborate with service teams to keep systems performing optimally.
• Participate in team meetings to stay aligned and informed.

Skills

Customer service

Technical support

Communication

Teamwork

Adaptability

Problem solving

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is a premier IT outsourcing firm providing services to small and mid-size businesses. We seek a Tier 1 Service Desk Engineer to deliver fast, client-focused technical support remotely, handle end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA with IT Glue documentation.

Requires a two-year technical degree and 1–5 years of service desk experience. Remote work across the country is supported; occasional in-person interviews may occur