Remote Tier 1 Service Desk Engineer

Element Technologies; Illinois; Remote; USD 40,000 - 60,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote team, delivering prompt and effective technical support for client environments. You will handle end-user issues, assist with new user setups, and document resolutions using ConnectWise PSA and IT Glue.

Ideal candidates have a two-year technical degree and 1–5 years of service desk experience; MSP exposure is a plus. Certifications such as A+ or Network+ are preferred but not required.

Qualifications

• Two-year technical degree or equivalent.
• 1–5 years of service desk or help desk experience.
• MSP background is a plus; not required.
• Certifications (A+ or Network+ preferred).

Responsibilities

• Provide end-user support remotely and via on-site visits as needed.
• Manage tickets and document resolutions clearly.
• Support client-specific applications and assist with new user setups.
• Maintain knowledge of computer systems and network basics.
• Collaborate with team to keep systems performing optimally.

Skills

ConnectWise PSA

IT Glue

Remote support

Desktop support

Customer service

Education

Associate degree or technical diploma

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote team, delivering prompt and effective technical support for client environments. You will handle end-user issues, assist with new user setups, and document resolutions using ConnectWise PSA and IT Glue.

Ideal candidates have a two-year technical degree and 1–5 years of service desk experience; MSP exposure is a plus. Certifications such as A+ or Network+ are preferred but not required.