Remote Tier 1 Service Desk Engineer | IT Support Pro

Element Technologies; Town of King (WI); Remote; USD 42,000 - 62,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide end-user support in a remote environment. You'll manage tickets via ConnectWise PSA, document issues in IT Glue, and work with a national client base. The role emphasizes prompt, professional customer service and teamwork.

Two-year technical degree with 1-5 years in a service desk is required; MSP exposure and A+/Network+ certifications are a plus. Remote work option with occasional in-person interviews.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Preferred MSP experience; certifications such as A+ or Network+ are a plus.
• Remote-friendly role with potential in-person interview locally.

Responsibilities

• Manage tickets using ConnectWise PSA and maintain accurate IT Glue documentation.
• Provide prompt technical support to users and keep systems running smoothly.
• Collaborate with the team and participate in regular meetings.
• Support client environments and assist with on-site visits as needed.

Skills

End-user support

Customer interaction

Remote work adaptability

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide end-user support in a remote environment. You'll manage tickets via ConnectWise PSA, document issues in IT Glue, and work with a national client base. The role emphasizes prompt, professional customer service and teamwork.

Two-year technical degree with 1-5 years in a service desk is required; MSP exposure and A+/Network+ certifications are a plus. Remote work option with occasional in-person interviews.