Remote Tier 1 Service Desk Engineer - IT Support

Element Technologies; Kansas City (MO); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote-first team. You will handle end-user support, troubleshoot printers, password resets, MFA issues, and antivirus alerts, using ConnectWise PSA and IT Glue to document work.

Remote position with in-person interview opportunities across the country. Strong communication, organization, and problem-solving skills are essential, along with 2-year technical degree and 1–5 years of service desk experience.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM; NetDocuments a plus.

Responsibilities

• Support client environments from Element’s centralized Service Center or remotely.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Organizational skills

Communication skills

Problem-solving

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

Nilear

ConnectWise PSA/ConnectWise Manage

N-able/N-central

NetDocuments

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote-first team. You will handle end-user support, troubleshoot printers, password resets, MFA issues, and antivirus alerts, using ConnectWise PSA and IT Glue to document work.

Remote position with in-person interview opportunities across the country. Strong communication, organization, and problem-solving skills are essential, along with 2-year technical degree and 1–5 years of service desk experience.