Remote Tier 1 Service Desk Engineer — IT Support Pro

Element Technologies; Oklahoma City (OK); Remote; USD 42,000 - 64,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve end-user issues, set up new users, and support client-specific applications in a remote, client-focused setting.

You will manage tickets in ConnectWise PSA, document in IT Glue, and collaborate with the service team to keep systems running smoothly. A two-year technical degree plus 1–5 years in a service desk is preferred, with MSP experience a plus.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• General understanding of firewalls, switches, and desktop computers is helpful.

Responsibilities

• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Provide user setup support and daily customer interaction with a professional attitude.
• Manage tickets using ConnectWise PSA and maintain accurate IT Glue documentation.
• Participate in team meetings and stay aligned with service objectives.

Skills

Customer service

Ticketing

ConnectWise PSA

IT Glue

Networking basics

Remote work

MSP experience

A+ or Network+

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve end-user issues, set up new users, and support client-specific applications in a remote, client-focused setting.

You will manage tickets in ConnectWise PSA, document in IT Glue, and collaborate with the service team to keep systems running smoothly. A two-year technical degree plus 1–5 years in a service desk is preferred, with MSP experience a plus.