Remote IT Support Engineer - Tier 1 Service Desk

Element Technologies, LLC; BLOOMINGTON (MN); Remoto; USD 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

Element Technologies, LLC is seeking a Tier 1 Service Desk Engineer to thrive in a fast-paced, client-focused environment. You will resolve printer issues, password resets, MFA, and antivirus alerts while supporting client-specific applications and new user setups.

Working remotely with a national footprint, you’ll manage tickets, document workflows in ITGlue, and collaborate with a team to keep systems performing at peak. Excellent communication and multitasking are essential.

Competenze

• Two-year technical degree and 1–5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications (general and at least one in a specialized area) – A+ or Network+ preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.
• Professional demeanor and ability to work independently or in a team.

Mansioni

• Work from Element’s centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Conoscenze

Two-year degree

MSP experience

A+ or Network+

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

N-able/N-central

NetDocuments (plus)

Formazione

Two-year technical degree

Strumenti

ConnectWise PSA

IT Glue

N-able/N-central

ConnectWise Manage

Descrizione del lavoro

Element Technologies, LLC is seeking a Tier 1 Service Desk Engineer to thrive in a fast-paced, client-focused environment. You will resolve printer issues, password resets, MFA, and antivirus alerts while supporting client-specific applications and new user setups.

Working remotely with a national footprint, you’ll manage tickets, document workflows in ITGlue, and collaborate with a team to keep systems performing at peak. Excellent communication and multitasking are essential.