Remote Tier 1 IT Service Desk Engineer

Element Technologies; Provo (UT); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work

In-person interview

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support. You will handle issues from printers to MFA, verify suspicious emails, and assist with new user setups while maintaining accurate records in ConnectWise PSA and IT Glue.

This remote role spans across the country with occasional in-person interviews. Ideal candidates have hands-on service desk experience, strong troubleshooting, and solid communication skills.

Qualifications

• Two-year technical degree and 1–5 years of service center support experience.
• Certifications (A+ or Network+ preferred) and MSP exposure are a plus.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central.

Responsibilities

• Provide remote and on-site support to clients from a centralized service center or remotely.
• Resolve printer issues, password resets, MFA, antivirus alerts, and user setup tasks.
• Maintain thorough documentation using ITGlue and ConnectWise PSA.
• Communicate professionally with customers and collaborate with team members.
• Participate in team meetings and continuously improve technical skills.

Skills

Active Directory

Entra ID

Azure AD

IT Glue

ConnectWise PSA

N-able/N-central

Troubleshooting

Communication

Teamwork

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

N-able

Active Directory

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support. You will handle issues from printers to MFA, verify suspicious emails, and assist with new user setups while maintaining accurate records in ConnectWise PSA and IT Glue.

This remote role spans across the country with occasional in-person interviews. Ideal candidates have hands-on service desk experience, strong troubleshooting, and solid communication skills.