Remote Tier 1 Service Desk Engineer

Element Technologies

Sioux Falls (SD)

Remote

USD 45,000 - 55,000

Full time

5 days ago

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Job summary

Element Technologies is seeking a remote Tier 1 Service Desk Engineer to support client environments nationwide from its Sioux Falls-area team. You will handle a wide range of tasks, from printer issues to MFA and antivirus alerts, and maintain thorough documentation using IT Glue and ConnectWise PSA.

The role requires a two-year technical degree with 1–5 years of service desk experience; MSP experience is preferred but not required.

Qualifications

Two-year technical degree and 1-5 years of service center support experience.
MSP experience preferred but not required.
A+ or Network+ certifications preferred.
Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.

Responsibilities

Work from Element’s centralized Service Center or remotely to support client environments.
Support desktops, virtual environments, and co-located systems in collaboration with service teams.
Maintain detailed documentation using IT Glue and ConnectWise PSA (ConnectWise Manage).
Provide daily customer interaction with a professional and positive attitude.
Attend team meetings and improve technical skills continuously.
Manage ticket resolution, follow-ups, and proactive reviews of client systems.