Remote Service Desk Engineer — Tier 1

Element Technologies; Salem (OR); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support. This remote role handles printers, password resets, MFA, phishing verification, antivirus alerts, and end-user setups. You’ll use ConnectWise PSA and IT Glue, collaborating with a distributed team.

Ideal candidates have 2-year technical degrees and 1–5 years of service desk experience, with A+/Network+ and AD/Azure experience preferred. On-site interviews may be arranged locally.

Qualifications

• Two-year technical degree and 1–5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications such as A+ or Network+ preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, Nilear, and N-able/N-central.
• Strong organizational, communication and problem-solving skills.
• Professional demeanor; able to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Work from Element’s centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Maintain updated knowledge of computer systems and rapidly adapt to new tech.
• Document details with IT Glue and ConnectWise PSA.
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and continuously improve technical skills.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Education

Two-year technical degree

Tools

ConnectWise PSA/ConnectWise Manage

IT Glue

N-able/N-central

Active Directory

Entra ID/Azure AD

Nilear

NetDocuments

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support. This remote role handles printers, password resets, MFA, phishing verification, antivirus alerts, and end-user setups. You’ll use ConnectWise PSA and IT Glue, collaborating with a distributed team.

Ideal candidates have 2-year technical degrees and 1–5 years of service desk experience, with A+/Network+ and AD/Azure experience preferred. On-site interviews may be arranged locally.