Remote Tier 1 Service Desk Engineer

Element Technologies

Baton Rouge (LA)

Remote

USD 45,000 - 55,000

Full time

5 days ago

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Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide prompt, user-focused technical support in a remote-capable role. You’ll resolve printers, password resets, MFA issues, and antivirus alerts while supporting client-specific applications and new user setups.

The team uses ConnectWise PSA and IT Glue for ticketing and documentation, with on-site interviews locally. Ideal candidates have 1–5 years in a service desk or help desk environment, a two-year technical degree, and

Qualifications

Two-year technical degree and 1–5 years of service center support experience.
MSP experience preferred, but not required.
Certifications (A+ or Network+ preferred).
Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA/Manage, and N-able/N-central RMM.
Strong communication, organizational, and problem-solving skills.
Professional demeanor and ability to work independently or in a team.
Experience with NetDocuments is a plus.

Responsibilities

Work from Element’s centralized Service Center or remotely to support client environments.
Support desktops, virtual environments, and co-located systems in collaboration with service teams.
Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
Provide daily customer interaction with a professional and positive attitude.
Attend team meetings and improve technical skills continuously.
Manage ticket resolution, follow-ups, and proactive reviews of client systems.