Remote Service Desk Engineer – Tier 1 IT Support

Element Technologies; Jackson (MS); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support customers remotely. You’ll handle a range of IT issues, from password resets to MFA and antivirus alerts, while ensuring a positive client experience.

Working from a centralized service center or remotely, you’ll document work in ITGlue and ConnectWise PSA, collaborate with the team, and grow your technical skills through ongoing training.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central RMM.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Support desktops, networks, and client environments remotely or from Service Center.
• Resolve printers, password resets, MFA, and antivirus alerts; manage client tickets.
• Document activities in IT Glue and ConnectWise PSA with accuracy.
• Interact with customers professionally and provide timely updates.
• Attend team meetings and develop technical skills continuously.
• Coordinate with service teams for on-site support when needed.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Independent work

Education

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

IT Glue

Entra ID/Azure AD

N-able/N-central RMM

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to support customers remotely. You’ll handle a range of IT issues, from password resets to MFA and antivirus alerts, while ensuring a positive client experience.

Working from a centralized service center or remotely, you’ll document work in ITGlue and ConnectWise PSA, collaborate with the team, and grow your technical skills through ongoing training.