Remote Tier 1 Service Desk Engineer

Element Technologies; United States; À distance; USD 45 000 - 55 000; Plein temps

Résumé du poste

Element Technologies, a premier IT outsourcing firm, seeks a remote Tier 1 Service Desk Engineer to provide prompt technical support for users across client environments. You will troubleshoot printers, MFA, password resets, antivirus alerts, and client‑specific applications, while managing tickets via ConnectWise PSA and documenting in IT Glue.

The role emphasizes strong communication, problem‑solving, and the ability to work independently or with a team.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications (A+ or Network+) preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central RMM.
• Strong organizational, communication, and problem‑solving skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsabilités

• Work from Element's centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co‑located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow‑ups, and proactive reviews of client systems.

Connaissances

Communication skills

Problem-solving

Organization

Independent work

Formation

Two-year technical degree

Outils

ConnectWise PSA/ConnectWise Manage

IT Glue

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

Nilear

NetDocuments

Description du poste

Element Technologies, a premier IT outsourcing firm, seeks a remote Tier 1 Service Desk Engineer to provide prompt technical support for users across client environments. You will troubleshoot printers, MFA, password resets, antivirus alerts, and client‑specific applications, while managing tickets via ConnectWise PSA and documenting in IT Glue.

The role emphasizes strong communication, problem‑solving, and the ability to work independently or with a team.