Remote Tier 1 IT Service Desk Engineer

Element Technologies; Madison (WI); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a fast-paced, customer-focused environment. You’ll resolve printer issues, password resets, MFA, suspicious emails, and antivirus alerts, while supporting client applications and new user setups.

This remote role spans the country; you’ll use ConnectWise PSA and IT Glue, maintain accurate documentation, and collaborate with teammates.

Qualifications

• Two-year technical degree and 1–5 years of service center support experience.
• MSP experience preferred but not required.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, Nilear, N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Provide desktop support and resolve end-user issues.
• Manage tickets with ConnectWise PSA and document in IT Glue.
• Assist with on-site and remote client support tasks.
• Maintain professional communication and customer satisfaction.

Skills

Service desk support

Customer service

Troubleshooting

Communication

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

N-able/N-central

Nilear

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a fast-paced, customer-focused environment. You’ll resolve printer issues, password resets, MFA, suspicious emails, and antivirus alerts, while supporting client applications and new user setups.

This remote role spans the country; you’ll use ConnectWise PSA and IT Glue, maintain accurate documentation, and collaborate with teammates.