Remote Tier 1 IT Service Desk Engineer

Element Technologies; Nebraska; Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies, a nationwide remote IT services provider, seeks a Tier 1 Service Desk Engineer to resolve printer issues, password resets, MFA, and antivirus alerts. You will manage tickets in ConnectWise PSA, document in IT Glue, and support client applications while coordinating with a distributed team.

The role requires a two-year technical degree and 1-5 years in service desk support; MSP experience is preferred; certifications such as A+ or Network+ are a plus.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• MSP experience is preferred but not required.
• Certifications such as A+ or Network+ are preferred.
• Experience with ConnectWise PSA, IT Glue, and N-able/N-central is a plus.
• Solid communication and customer-service orientation is essential.

Responsibilities

• Provide remote technical support for end users.
• Resolve printer issues, password resets, MFA, and antivirus alerts.
• Maintain accurate documentation in ITGlue and ticketing in ConnectWise PSA.
• Collaborate with service teams and participate in meetings to stay aligned.

Skills

Communication

Problem solving

Organizational skills

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

Nilear

N-able/N-central RMM

NetDocuments

Job description

Element Technologies, a nationwide remote IT services provider, seeks a Tier 1 Service Desk Engineer to resolve printer issues, password resets, MFA, and antivirus alerts. You will manage tickets in ConnectWise PSA, document in IT Glue, and support client applications while coordinating with a distributed team.

The role requires a two-year technical degree and 1-5 years in service desk support; MSP experience is preferred; certifications such as A+ or Network+ are a plus.