Remote Tier 1 Service Desk Engineer

Element Technologies; Austin (TX); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is hiring a Tier 1 Service Desk Engineer to deliver prompt technical support to clients from a remote setting. You will handle incidents from printers to MFA, maintain documentation in IT Glue and ConnectWise PSA, and collaborate with team members to keep client environments running smoothly.

The role requires a two-year technical degree and 1-5 years of service desk experience; MSP exposure and certifications like A+ or Network+ are a plus.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with MSP is preferred but not required.
• Certifications such as A+ or Network+ are preferred.

Responsibilities

• Support client environments from Element’s centralized Service Center or remotely.
• Maintain detailed documentation in IT Glue and ConnectWise PSA.
• Provide daily customer interaction with a professional attitude.
• Attend team meetings and improve technical skills.
• Manage ticket resolution and proactive reviews of client systems.

Skills

Troubleshooting

Customer service

Communication

Time management

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Nilear

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

Job description

Element Technologies is hiring a Tier 1 Service Desk Engineer to deliver prompt technical support to clients from a remote setting. You will handle incidents from printers to MFA, maintain documentation in IT Glue and ConnectWise PSA, and collaborate with team members to keep client environments running smoothly.

The role requires a two-year technical degree and 1-5 years of service desk experience; MSP exposure and certifications like A+ or Network+ are a plus.