Remote Tier 1 Service Desk Engineer

Element Technologies

Little Rock (AR)

Remote

USD 45,000 - 55,000

Full time

5 days ago

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Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support client environments remotely and from our centralized Service Center. You will resolve printer issues, password resets, MFA challenges, antivirus alerts, and assist with new user setups while documenting activities in ITGlue and ConnectWise PSA.

The role requires hands-on support in a service desk setting with strong troubleshooting and communication skills; MSP exposure is a plus.

Qualifications

Two-year technical degree and 1-5 years of service center support experience.
Experience with MSP environments preferred.
Certifications (A+ or Network+ preferred)
Familiarity with AD, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central RMM.

Responsibilities

Work from Element’s Service Center or remotely to support client environments.
Support desktops, virtual environments, and co-located systems in collaboration with service teams.
Maintain detailed documentation using ITGlue and ConnectWise PSA.
Provide daily customer interaction with a professional and positive attitude.
Attend team meetings and continuously improve technical skills.
Manage ticket resolution, follow-ups, and proactive reviews of client systems.