Remote Tier 1 Service Desk Engineer

Element Technologies; Montana City (MT); Remote; USD 47,000 - 57,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support, resolving printers, password resets, MFA issues, email security, and antivirus alerts while supporting client-specific applications. This remote role uses ConnectWise PSA and IT Glue, requiring 1–5 years MSP/help desk experience and a two-year technical degree.

Local in-person interviews are possible. Preferred certifications include A+ or Network+.

Qualifications

• Two-year technical degree and 1–5 years of service center support experience.
• Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.

Responsibilities

• Work from Element’s centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage).
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Strong communication

Organizational skills

Problem-solving

Education

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

IT Glue

Nilear

N-able/N-central RMM

Active Directory

Entra ID/Azure AD

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support, resolving printers, password resets, MFA issues, email security, and antivirus alerts while supporting client-specific applications. This remote role uses ConnectWise PSA and IT Glue, requiring 1–5 years MSP/help desk experience and a two-year technical degree.

Local in-person interviews are possible. Preferred certifications include A+ or Network+.