Remote Tier 1 IT Service Desk Engineer

Element Technologies; Texas; Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is hiring a Tier 1 Service Desk Engineer for remote support across the United States. You will tackle end-user IT issues, from printers to MFA, using ConnectWise PSA and IT Glue.

The role emphasizes fast response, clear communication, and teamwork with service centers. Two-year technical degree and 1–5 years of service desk experience are preferred, with MSP exposure and relevant certifications a plus.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with a Managed Service Provider (MSP) preferred.
• Certifications (A+ or Network+ preferred).
• Experience with ConnectWise PSA, IT Glue, Entra ID/Azure AD, and N-able/N-central.

Responsibilities

• Provide remote end-user support via service desk and ensure timely ticket resolution.
• Resolve common issues including printer problems, password resets, MFA, and antivirus alerts.
• Document all actions and updates in ConnectWise PSA and IT Glue.
• Collaborate with service teams to maintain client systems and knowledge base.
• Maintain professional communication and organize work efficiently.

Skills

Customer service

Technical support

Remote support

Communication skills

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Azure AD/Entra ID

Job description

Element Technologies is hiring a Tier 1 Service Desk Engineer for remote support across the United States. You will tackle end-user IT issues, from printers to MFA, using ConnectWise PSA and IT Glue.

The role emphasizes fast response, clear communication, and teamwork with service centers. Two-year technical degree and 1–5 years of service desk experience are preferred, with MSP exposure and relevant certifications a plus.