Remote Service Desk Engineer - IT Support Specialist

Element Technologies; Missouri; Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support across the United States. You will troubleshoot printers, password resets, MFA, and security alerts while documenting in IT Glue and managing tickets in ConnectWise PSA.

Experience in MSP environments and certifications like A+ or Network+ are a plus. Applicants should have 1–5 years of service desk experience, strong communication skills, and the ability to work independently or as part of a team.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with MSP environments preferred but not required.
• Certifications such as A+ or Network+ preferred.
• Experience with IT Glue, ConnectWise PSA, and Active Directory is desired.

Responsibilities

• Work from Element's Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems with service teams.
• Maintain detailed IT documentation with ITGlue and ConnectWise PSA.
• Interact with customers professionally and manage ticket resolution.
• Attend team meetings and continually improve technical skills.

Skills

Customer service

Troubleshooting

Documentation

Team communication

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Entra ID/Azure AD

Active Directory

N-able/N-central

Nilear

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support across the United States. You will troubleshoot printers, password resets, MFA, and security alerts while documenting in IT Glue and managing tickets in ConnectWise PSA.

Experience in MSP environments and certifications like A+ or Network+ are a plus. Applicants should have 1–5 years of service desk experience, strong communication skills, and the ability to work independently or as part of a team.