Remote Tier 1 IT Service Desk Engineer

Element Technologies; Guin (AL); Remote; USD 42,000 - 66,000; Full time

Job summary

Element Technologies in Guin, Alabama, is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to rapidly resolve user issues and keep client environments running smoothly.

This remote role uses ConnectWise PSA for tickets and IT Glue for documentation, with regular customer interaction, collaboration with the team, and on‑site travel as needed.

Candidates should have a two-year technical degree and 1–5 years of service desk experience; MSP experience and A+ or Network+ are a plus.

Qualifications

• Two-year technical degree and 1-5 years of service desk experience.
• Experience supporting end users in a service desk or help desk.
• Familiarity with firewalls and switches and basic networking concepts.
• MSP experience preferred; certifications like A+ or Network+ are a plus.
• Ability to lift up to 50 pounds and travel for on-site support as needed.

Responsibilities

• Manage tickets using ConnectWise PSA and keep accurate records in IT Glue.
• Provide remote and on-site end-user support for client environments.
• Assist with new user setups and client-specific applications.
• Participate in team meetings and stay aligned on incidents and resolutions.

Skills

Customer support

Troubleshooting

Communication skills

Documentation

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies in Guin, Alabama, is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to rapidly resolve user issues and keep client environments running smoothly.

This remote role uses ConnectWise PSA for tickets and IT Glue for documentation, with regular customer interaction, collaboration with the team, and on‑site travel as needed.

Candidates should have a two-year technical degree and 1–5 years of service desk experience; MSP experience and A+ or Network+ are a plus.