Remote Tier 1 IT Service Desk Engineer

Element Technologies; Lorida (FL); Remote; USD 42,000 - 62,000; Full time

Job summary

Element Technologies is a premier IT outsourcing firm seeking a Tier 1 Service Desk Engineer (Inside Service Engineer). In this role you’ll help users by quickly solving tech issues, support client-specific applications, and assist with new user setups while working remotely.

You’ll manage tickets with ConnectWise PSA, maintain IT Glue documentation, and collaborate with your team to keep systems performing.

Qualifications

• 2-year technical degree and 1-5 years of service desk experience.
• Experience with MSP environments preferred.
• Certifications such as A+ or Network+ preferred.

Responsibilities

• Provide Tier 1 end-user support remotely.
• Manage tickets using ConnectWise PSA.
• Document issues in IT Glue.
• Assist with new user setups.
• Support client-specific applications.
• Regularly interact with customers in a professional manner.
• Collaborate with service teams to keep systems performing.

Skills

Customer service mindset

Basic networking concepts

End-user support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is a premier IT outsourcing firm seeking a Tier 1 Service Desk Engineer (Inside Service Engineer). In this role you’ll help users by quickly solving tech issues, support client-specific applications, and assist with new user setups while working remotely.

You’ll manage tickets with ConnectWise PSA, maintain IT Glue documentation, and collaborate with your team to keep systems performing.