Remote Tier 1 Service Desk Engineer

Element Technologies; Alabama; Remote; USD 45,000 - 65,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) for a remote role supporting clients nationwide. You will manage tickets in ConnectWise PSA and keep documentation in IT Glue, collaborating with the service team to ensure reliable IT operations.

Applicants should have hands-on end-user support experience, a two-year technical degree, and 1–5 years in a service desk. MSP familiarity and certifications like A+ or Network+ are a plus.

Qualifications

• Two-year technical degree and 1–5 years in service desk support.
• Hands-on experience supporting end users remotely or on-site.
• Familiarity with MSP environments is a plus.
• General understanding of firewalls and switches is helpful.

Responsibilities

• Provide help desk support to clients and users.
• Resolve technical issues and keep systems running smoothly.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Participate in team meetings and collaborate with service teams.
• Support client-specific applications and assist with new user setups.

Skills

End-user support

Networking basics

Communication

Remote work

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) for a remote role supporting clients nationwide. You will manage tickets in ConnectWise PSA and keep documentation in IT Glue, collaborating with the service team to ensure reliable IT operations.

Applicants should have hands-on end-user support experience, a two-year technical degree, and 1–5 years in a service desk. MSP familiarity and certifications like A+ or Network+ are a plus.