Remote Service Desk Engineer Tier 1 IT Support

Element Technologies; Mississippi; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work option

In-person interview locally

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve IT issues for clients. You will handle tasks from printers to MFA, work remotely, and use ConnectWise PSA and IT Glue for ticketing and documentation.

You should have a two-year technical degree with 1–5 years of service desk experience, plus MSP exposure and certifications such as A+ or Network+. The role offers remote work with occasional in-person interviews and a Monday–Friday schedule

Qualifications

• Two-year technical degree with 1–5 years service desk experience.
• MSP experience preferred.
• Certifications such as A+ or Network+ preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Support client environments from Element's Service Center or remotely.
• Support desktops, virtual environments, and co-located systems with service teams.
• Maintain updated knowledge of computer systems and technologies.
• Document work using ITGlue and ConnectWise PSA.
• Provide daily professional customer interactions and service.
• Attend team meetings and continually improve technical skills.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Organizational skills

Communication skills

Problem-solving skills

Professional demeanor

Education

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

IT Glue

N-able/N-central

Active Directory

Entra ID/Azure AD

ConnectWise Manage

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve IT issues for clients. You will handle tasks from printers to MFA, work remotely, and use ConnectWise PSA and IT Glue for ticketing and documentation.

You should have a two-year technical degree with 1–5 years of service desk experience, plus MSP exposure and certifications such as A+ or Network+. The role offers remote work with occasional in-person interviews and a Monday–Friday schedule