Remote Third-Party Collections Pro

LCS Financial Services Corporation; Vermont; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Mon-Fri schedule

Medical, dental & vision insurance

Life insurance & disability coverage

401k retirement plan

Paid holidays

Flexible time-off

Remote eligibility in approved states

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and ensure compliant, professional interactions from a home workspace. The role emphasizes achieving recovery goals in a performance-driven environment.

Applicants should have debt collection experience, strong negotiation and communication skills, and familiarity with skip-tracing tools.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional remote workspace for confidential conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and assets.
• Prioritize and manage assigned account portfolios to maximize recoveries.
• Strive toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Skills

Debt collection experience

Negotiation skills

Communication skills

Regulatory knowledge

Remote workspace setup

High-volume collections

Skip-tracing

Collection management systems

Bilingual English/Spanish

Goal attainment

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and ensure compliant, professional interactions from a home workspace. The role emphasizes achieving recovery goals in a performance-driven environment.

Applicants should have debt collection experience, strong negotiation and communication skills, and familiarity with skip-tracing tools.