Remote Third-Party Collections Expert

LCS Financial Services Corporation; Orangeburg (SC); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our nationwide team. You will manage inbound and outbound calls, negotiate settlements, and apply skip-tracing techniques while maintaining regulatory compliance from a home office.

Ideal candidates have at least 2 years of debt collection experience, strong negotiation and communication skills, and the ability to work independently.

Qualifications

• 2+ years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to manage collection accounts and negotiate settlements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Verbal communication

Independent work

Remote work experience

Relationship building

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our nationwide team. You will manage inbound and outbound calls, negotiate settlements, and apply skip-tracing techniques while maintaining regulatory compliance from a home office.

Ideal candidates have at least 2 years of debt collection experience, strong negotiation and communication skills, and the ability to work independently.