Remote Third-Party Collections Pro — Performance Pay

LCS Financial Services Corporation; Kansas; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance pay

Weekday schedule

Health insurance

401k retirement

Paid holidays

Remote eligible states

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team. The role focuses on inbound/outbound calls, negotiation of settlements, and adherence to state and federal collection laws while working from a remote home office.

Candidates should have at least 2 years of third-party debt collection experience, strong communication skills, and familiarity with skip-tracing tools and collection management systems.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential conversations.
• Experience in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Spanish language

High-volume collections

Regulatory compliance

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our team. The role focuses on inbound/outbound calls, negotiation of settlements, and adherence to state and federal collection laws while working from a remote home office.

Candidates should have at least 2 years of third-party debt collection experience, strong communication skills, and familiarity with skip-tracing tools and collection management systems.