Remote Technical Support Specialist (Windows/macOS)

PSI Services; Providence (RI); A distancia; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Pension

Paid time off

Medical insurance

Dental & vision

Life insurance

Employee assistance

Descripción de la vacante

PSI Services, through its GMetrix division, is hiring a Technical Support Specialist for a Remote-US position. You will handle customer inquiries via phone, email, and remote access, troubleshooting Windows and macOS, and guiding users on security and product usage.

The role emphasizes proactivity, strong communication, and the ability to manage multiple tasks in a growing organization. A 90-day probation period applies and the schedule is 8:00am-4:00pm ET, 40 hours per week.

Formación

• High School Diploma or equivalent required.
• One year of customer service/technical support experience preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Strong interpersonal and client-focused skills.
• Reliable high-speed internet and quiet home workspace.
• Experience with Windows and macOS is a plus.
• Familiarity with Adobe Creative Cloud and Autodesk software is a plus.
• MS Office Suite (Outlook, Word, Excel, Teams) experience.
• Fluency in Spanish or other non-English languages is a plus.

Responsabilidades

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Provide guidance on security, GPO, sharing and permissions
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of Tier 1 and some Tier 2 issues
• Educate customers on our products and assist them
• Train customers on how to use our software and access content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Conocimientos

Customer Service

Technical Support

Windows

macOS

Verbal communication

Educación

High School Diploma

Herramientas

Adobe Creative Cloud

Autodesk

MS Office Suite

Descripción del empleo

PSI Services, through its GMetrix division, is hiring a Technical Support Specialist for a Remote-US position. You will handle customer inquiries via phone, email, and remote access, troubleshooting Windows and macOS, and guiding users on security and product usage.

The role emphasizes proactivity, strong communication, and the ability to manage multiple tasks in a growing organization. A 90-day probation period applies and the schedule is 8:00am-4:00pm ET, 40 hours per week.