Remote Technical Support Agent - Windows/macOS

PSI Services; Frankfort (KY); A distancia; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k) plan

Descripción de la vacante

PSI Services, via GMetrix, is seeking a Technical Support Specialist for remote work in the United States. The role focuses on assisting customers by phone, email, and remote access, troubleshooting Windows/macOS, and collaborating with teams to improve products and content.

The ideal candidate has strong communication, multitasking ability, and a proactive mindset. A 90-day probation period applies, with focus on customer satisfaction and problem resolution.

Formación

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Quick to learn new skills.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsabilidades

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues.
• Educate customers on our products while assisting them.
• Train customers on how to use our software and access our content.
• Assist our development team with testing new products and content.
• Monitor trends in customer concerns and report them to the support manager.
• This position is subject to a 90-day probation period.

Conocimientos

Customer service

Technical support

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office Suite

Spanish language

Educación

High school diploma

Herramientas

Adobe Creative Cloud

Autodesk software

Outlook

Excel

Teams

Descripción del empleo

PSI Services, via GMetrix, is seeking a Technical Support Specialist for remote work in the United States. The role focuses on assisting customers by phone, email, and remote access, troubleshooting Windows/macOS, and collaborating with teams to improve products and content.

The ideal candidate has strong communication, multitasking ability, and a proactive mindset. A 90-day probation period applies, with focus on customer satisfaction and problem resolution.