Remote Technical Support Specialist: Windows & Mac Help

PSI Services; Montpelier (VT); Remote; USD 23,000 - 32,000; Full time

Job summary

PSI Services is seeking a Technical Support Specialist for a remote US role via GMetrix. The successful candidate will support customers by phone, email, and remote connections, troubleshoot Windows and macOS, and provide guidance on security and permissions. Collaboration with other teams helps improve software and learning content. A proactive, multitasking mindset is essential.

The position offers a $20 per hour rate, a 90-day probation, and opportunities for growth within PSI.

Qualifications

• High School Diploma or equivalent.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Quick to learn new skills.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues.
• Educate customers on our products while assisting them.
• Train customers on how to use our software and access our content.
• Assist our development team with testing new products and content.
• Monitor trends in customer concerns and report them to the support manager.
• This position is subject to a 90-day probation period.

Skills

Customer Service

Technical Troubleshooting

Windows/macOS

Verbal Communication

Education

High School Diploma

Tools

MS Office Suite

Adobe Creative Cloud

Autodesk

Job description

PSI Services is seeking a Technical Support Specialist for a remote US role via GMetrix. The successful candidate will support customers by phone, email, and remote connections, troubleshoot Windows and macOS, and provide guidance on security and permissions. Collaboration with other teams helps improve software and learning content. A proactive, multitasking mindset is essential.

The position offers a $20 per hour rate, a 90-day probation, and opportunities for growth within PSI.