Remote Technical Support Specialist

PSI Services LLC; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Health insurance

Dental/Vision/Life insurance (US)

Job summary

PSI Services LLC is seeking a Technical Support Specialist for remote work in the United States. The role supports GMetrix customers via phone, email, and remote sessions, troubleshooting Windows and macOS, and collaborating with other teams to improve products.

Expect a 40-hour workweek with 8:00am–4:00pm ET shifts and a 90-day probation. A high school diploma and tech-support experience are preferred, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role preferred.
• Ability to work in a high-demand, team-oriented, fast-paced environment.
• Excellent interpersonal skills and customer-focused approach.
• Access to reliable internet and a quiet home workspace.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Provide guidance on security, GPO, permissions, and software usage
• Monitor Cloud statistics to troubleshoot connections
• Resolve mostly Tier 1 issues and some Tier 2 issues
• Educate customers on product usage and content
• Assist development team with testing new products
• Report trends to the support manager
• Probation period of 90 days

Skills

Communication skills

Customer-focused

Troubleshooting

Bilingual (English/Spanish)

Team-oriented

Education

High School Diploma or equivalent

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services LLC is seeking a Technical Support Specialist for remote work in the United States. The role supports GMetrix customers via phone, email, and remote sessions, troubleshooting Windows and macOS, and collaborating with other teams to improve products.

Expect a 40-hour workweek with 8:00am–4:00pm ET shifts and a 90-day probation. A high school diploma and tech-support experience are preferred, with strong communication and problem-solving skills.