Remote Technical Support Specialist: Windows & macOS

PSI Services; Pierre (SD); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental & vision

Job summary

PSI Services is seeking a Technical Support Specialist for a remote-US position. The role involves assisting customers via phone, email, and remote connections, troubleshooting Windows and macOS, and coordinating with other departments to improve products and content.

Ideal candidates will have strong communication skills, a proactive, self-starting attitude, and the ability to manage multiple tasks in a fast-paced environment. The 90-day probation period is part of the onboarding process.

Qualifications

• High School Diploma or equivalent required
• One year of experience in a Customer Service / Technical Support role highly preferred
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required
• Exceptional interpersonal skills and client-oriented approach
• Provide customer support with friendliness and patience
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation
• Quick to learn new skills
• Must have access to reliable high-speed internet and a quiet home working environment
• Familiarity with Windows and macOS operating systems is a plus
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent
• Fluency in Spanish and other non-English languages is a plus

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical support

Phone & email support

Verbal & written communication

Windows/macOS troubleshooting

Self-starter

Multitasking under pressure

Education

High School Diploma or equivalent

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist for a remote-US position. The role involves assisting customers via phone, email, and remote connections, troubleshooting Windows and macOS, and coordinating with other departments to improve products and content.

Ideal candidates will have strong communication skills, a proactive, self-starting attitude, and the ability to manage multiple tasks in a fast-paced environment. The 90-day probation period is part of the onboarding process.