Remote Technical Support Specialist: Windows/macOS Help

PSI Services; Salt Lake City (UT); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Medical, dental, vision insurance

Employee assistance program

Flexible work arrangements

Career development opportunities

Job summary

PSI Services is hiring a Technical Support Specialist for a Remote-US role. You will handle customer inquiries via phone, email, and remote access, troubleshoot Windows and macOS environments, and guide users through software features and content.

The role emphasizes proactive problem solving, strong communication, and collaboration with product and development teams. A 90-day probation applies, with a focus on delivering timely, friendly support in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service/technical support experience preferred.
• Ability to work in a high-demand, team-oriented, fast-paced environment.
• Excellent verbal and written communication; customer-focused.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Guide users on software usage and permissions
• Monitor cloud stats to resolve connection issues
• Provide Tier 1 and some Tier 2 issue resolution
• Educate customers on products and content
• Train customers on how to use PSI software
• Assist development with testing new products/content
• Report trends to support manager
• Probation period of 90 days

Skills

Customer service

Technical support

Verbal communication

Written communication

Problem solving

Multitasking

Team player

Fast-paced environment

Windows/macOS familiarity

MS Office (Outlook/Word/Excel/Teams)

Spanish language skills

Education

High School Diploma or equivalent

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is hiring a Technical Support Specialist for a Remote-US role. You will handle customer inquiries via phone, email, and remote access, troubleshoot Windows and macOS environments, and guide users through software features and content.

The role emphasizes proactive problem solving, strong communication, and collaboration with product and development teams. A 90-day probation applies, with a focus on delivering timely, friendly support in a fast-paced setting.