Remote Technical Support Specialist

PSI Services; Nashville (TN); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Medical insurance

Dental/vision coverage

Employee Assistance Program

Flexible spending accounts

Job summary

PSI Services, through its GMetrix division, seeks a Technical Support Specialist to assist customers by phone, email, and remote sessions. The role focuses on troubleshooting Windows/macOS, guiding users, and collaborating with product teams to improve content and software.

The ideal candidate has excellent communication, at least 1 year in customer service or tech support, and access to reliable internet from a quiet home office. Training and growth opportunities are available.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work in a fast-paced, team-oriented environment and meet customer needs.
• Excellent verbal and written communication skills.

Responsibilities

• Answer customer calls and emails
• Troubleshoot Windows and macOS environments
• Provide guidance on security, permissions, and navigation
• Monitor cloud statistics to troubleshoot connection issues
• Resolve Tier 1 and some Tier 2 issues
• Educate customers on products and assist with usage
• Train customers on software and content access
• Assist development with testing new products and content
• Report trends to the support manager
• Probation period of 90 days

Skills

Customer service

Technical support

Communication

Windows

macOS

Spanish language

Self-motivated

Education

High School Diploma or equivalent

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services, through its GMetrix division, seeks a Technical Support Specialist to assist customers by phone, email, and remote sessions. The role focuses on troubleshooting Windows/macOS, guiding users, and collaborating with product teams to improve content and software.

The ideal candidate has excellent communication, at least 1 year in customer service or tech support, and access to reliable internet from a quiet home office. Training and growth opportunities are available.