Remote Technical Support Specialist - Windows & Mac

PSI Services; Bismarck (ND); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

40-hour work week

Job summary

PSI Services, through its GMetrix division, seeks a Technical Support Specialist for a remote-US role. You will handle customer calls, emails, and remote sessions, troubleshoot Windows and macOS, and collaborate with teams to improve products and content.

The ideal candidate has a High School diploma, 1 year of relevant experience, strong communication, and a proactive, self-starting approach. Salary is $20 per hour, with a 40-hour work week and ET schedule.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer Service

Technical troubleshooting

Communication skills

Teamwork

Fast-paced

Self-starter

Problem solving

Reliable internet

Spanish fluency

Education

High School Diploma

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk

MS Office

Outlook

Excel

Job description

PSI Services, through its GMetrix division, seeks a Technical Support Specialist for a remote-US role. You will handle customer calls, emails, and remote sessions, troubleshoot Windows and macOS, and collaborate with teams to improve products and content.

The ideal candidate has a High School diploma, 1 year of relevant experience, strong communication, and a proactive, self-starting approach. Salary is $20 per hour, with a 40-hour work week and ET schedule.