Remote Technical Support Specialist (Windows & Mac)

PSI Services; Boise (ID); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Volunteer day

Job summary

PSI Services is seeking a Technical Support Specialist for a Remote-US role with a 40-hour workweek and 8:00am–4:00pm ET schedule. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and collaborate with multiple teams to improve product support and content.

A strong customer-first approach and solid time-management are essential. Ideal candidates have at least 1 year in customer service or technical support, excellent communication skills, and

Qualifications

• High School Diploma or equivalent required.
• At least 1 year in Customer Service or Technical Support.
• Ability to work in a high-demand, team-oriented environment.
• Strong verbal and written communication.
• Access to reliable high-speed internet and quiet workspace.
• Familiarity with Windows and macOS.
• Fluency in Spanish a plus.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical troubleshooting

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist for a Remote-US role with a 40-hour workweek and 8:00am–4:00pm ET schedule. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and collaborate with multiple teams to improve product support and content.

A strong customer-first approach and solid time-management are essential. Ideal candidates have at least 1 year in customer service or technical support, excellent communication skills, and