Remote Technical Support Specialist (Windows/macOS)

PSI Services; Annapolis (MD); Remote; USD 23,000 - 32,000; Full time

Job summary

PSI Services (GMetrix) is seeking a Technical Support Specialist to assist customers by phone, email, and remote connections. You will troubleshoot Windows and macOS environments, guide users through product features, and collaborate with other teams on content and software improvements. A 90‑day probation applies.

The role emphasizes strong communication, problem solving, and the ability to handle multiple tasks in a dynamic, remote environment across U.S. regions.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role preferred.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Exceptional interpersonal skills and client-oriented approach.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS is a plus; knowledge of Adobe/Autodesk software is beneficial.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• Provide guidance on Security, GPO, Sharing & Permissions, and general software usage.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 issues.
• Educate customers on our products while assisting them.
• Train customers on how to use our software and access content.
• Assist development team with testing new products and content.
• Monitor trends in customer concerns and report to the support manager.
• This position is subject to a 90-day probation period.

Skills

Customer service

Technical support

Verbal communication

Written communication

Multitasking

Teamwork

Problem solving

Adaptability

Spanish language

Self-starter

Education

High School Diploma or equivalent

One year of experience in Customer Service / Technical Support

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office (Outlook, Word, Excel, Teams)

Job description

PSI Services (GMetrix) is seeking a Technical Support Specialist to assist customers by phone, email, and remote connections. You will troubleshoot Windows and macOS environments, guide users through product features, and collaborate with other teams on content and software improvements. A 90‑day probation applies.

The role emphasizes strong communication, problem solving, and the ability to handle multiple tasks in a dynamic, remote environment across U.S. regions.